Refund policy

Last Updated: November 3, 2026

At Mxxcy, we aim to provide a clear, fair, and transparent return and refund experience for our customers.

This Return and Refund Policy applies to eligible purchases made through our official website, https://mxxcy.com/.

1. Return Window

We accept eligible return requests within 30 calendar days after the date of delivery.

The 30-day return period begins when the order is delivered, not when it is purchased.

Customers must contact our customer support team within 30 calendar days of receiving their order to initiate a standard return.

2. Return Eligibility

For standard returns, items must meet the following conditions:

The return request must be submitted within 30 calendar days after delivery.
The item must be unused and in its original condition.
Original packaging, accessories, and included components must be returned where applicable.
Proof of purchase or a valid order number must be provided.

Products received damaged, defective, or incorrectly supplied are handled separately under Section 6.

These conditions do not restrict mandatory consumer rights under applicable law.

3. How to Request a Return

To initiate a return, please contact our customer support team:

Email: hello@mxxcy.com

Please include:

Your order number
Your name
The product you wish to return
The reason for the return
Photographs, if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide return authorization and instructions.

Please contact us before sending merchandise so that we can properly identify and process the returned package.

4. Return Shipping Costs

Standard Returns — Non-Defective Products

Customers are responsible for return shipping costs when returning products due to a change of mind, personal preference, or reasons unrelated to product defects or merchant errors.

Return shipping costs depend on the selected carrier, package size, package weight, and shipping origin.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or incorrect, please contact our customer support team before returning it.

We will review the issue and provide an appropriate remedy, including covering return shipping costs where required by applicable law or where the issue is our responsibility.

5. Return Shipping Address

Our authorized return receiving address is:

Mxxcy — Returns Department

1595 210th St

Saint Croix Falls, WI 54024

United States

Please contact hello@mxxcy.com before shipping a return to receive authorization and return instructions.

Include your order number with your returned package.

We recommend retaining the shipping receipt and tracking information until the return has been processed.

6. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us promptly at hello@mxxcy.com.

Include your order number, a description of the issue, and photographs where available.

After reviewing the issue, we will provide an appropriate remedy, which may include:

Replacement of the affected product
A refund to the original payment method
Return shipping arrangements or reimbursement where applicable

Nothing in this section limits your rights under applicable consumer protection laws.

7. Refund Processing

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to post the refund to your account.

We cannot guarantee the exact date on which your financial institution will make the funds available.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact our support team.

8. Restocking Fees

We do not charge restocking fees.

Restocking fee: $0.00.

For standard returns involving non-defective products, customers remain responsible for applicable return shipping charges.

9. Exchanges

If you would like to request an exchange, please contact hello@mxxcy.com.

Exchanges depend on product availability and applicable return conditions.

If a direct exchange is unavailable, we will explain the available return and replacement purchase options.

10. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible.

We will attempt to accommodate cancellation requests before shipment.

Once an order has been dispatched, the applicable return process may be required.

11. Consumer Rights

Nothing in this policy excludes, restricts, or modifies mandatory consumer rights or remedies available under applicable law.

12. Contact Information

Store Name: Mxxcy

Official Website: https://mxxcy.com/

Customer Support Email: hello@mxxcy.com

Phone Number: +1 414-762-2874

Business and Return Address: