Shipping policy

Last Updated: November 3, 2026

Thank you for shopping at Mxxcy.

We are committed to providing clear and transparent information about shipping costs, order processing, and estimated delivery times.

This Shipping Policy applies to orders placed through our official website, https://mxxcy.com/.

1. Shipping Destinations

We offer shipping to eligible addresses within the United States.

Shipping availability depends on the destination and the shipping zones configured for our store.

Customers can confirm whether delivery is available to their address during checkout.

International shipping is not currently offered under this policy.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

Order processing includes preparing, verifying, and packaging the order before it is handed over to the shipping carrier.

Orders received outside our processing schedule will begin processing on the next applicable business day.

If an unexpected processing delay occurs, we will make reasonable efforts to notify affected customers.

3. Shipping Methods and Costs

We offer Free Standard Shipping ($0.00) on eligible orders within our supported United States delivery areas.

  • Shipping method: Standard Shipping

  • Shipping cost: $0.00

  • Minimum order requirement: None

  • Shipping transit time: 5–10 business days

There is no minimum purchase amount required to qualify for Free Standard Shipping.

Any applicable taxes or other mandatory charges will be disclosed before customers complete their purchases.

4. Estimated Delivery Times

Our estimated shipping schedule is:

Order Processing: 1–3 business days

Standard Shipping Transit: 5–10 business days

Estimated Total Delivery: 6–13 business days

The estimated total delivery period includes both order processing and shipping transit.

Transit time begins after the order has been dispatched to the carrier.

These are estimated delivery times rather than guaranteed arrival dates.

Delivery may be affected by severe weather, carrier disruptions, public holidays, or circumstances outside our reasonable control.

5. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation.

Once an order ships, we will send a shipping confirmation with tracking information when available.

Tracking updates may require additional time to appear in the carrier's system.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping addresses.

If you notice an error in your shipping information, please contact us as soon as possible at hello@mxxcy.com.

We will attempt to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has been dispatched.

7. Delayed or Missing Packages

If your shipment is significantly delayed or appears to be missing, please contact our support team.

Include your order number and any available tracking information.

We will investigate the matter and provide an appropriate resolution consistent with applicable law.

8. Damaged Shipments

If your order arrives damaged, please contact hello@mxxcy.com promptly.

Include your order number, a description of the problem, and photographs of the product and packaging when available.

We will review the issue and provide an appropriate resolution under our Return and Refund Policy.

9. Order Changes and Cancellations

If you wish to change or cancel an order, contact our customer support team as soon as possible.

We will attempt to accommodate requests before shipment.

Once an order has been dispatched, the applicable return procedure may be required.

10. Contact Information

Store Name: Mxxcy

Official Website: https://mxxcy.com/

Customer Support Email: hello@mxxcy.com

Phone: +1 414-762-2874

Business Contact Address:

1595 210th St

Saint Croix Falls, WI 54024

United States